FAQ

Frequently Asked Questions (FAQ)

Ordering

How do I place a custom costume order?

Please send me a direct message on Instagram to inquire about your ideas! @nanibikini

Shipping

How long does production and shipping take?

Because our costumes are handmade, production and shipping can vary. Shipping can take up to 8 weeks.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Returns & Exchanges

Can I return a custom costume?

No, all costumes are final sale and non-refundable unless there is a defect or an error on our part. Please review our return policy.

What if my costume arrives damaged?

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your claim and, if approved, provide a replacement or other appropriate resolution at our discretion.

Wash & Care

How do I wash my costume?

Spot clean only. Please refer to google for instructions on how to spot clean with alcohol mixture.

Contact

I have a question that's not listed here.

We are happy to help! Send us an email to orders.costumesbystormy@gmail.com, and allow 48-72 hours for a response.